Ledger ® Live Login — Access & Troubleshooting

Step-by-step advice to sign in to Ledger ® Live App, fix login and connection problems, recover your wallet with your recovery phrase, and resolve common app errors.

About Ledger ® Live Login

Ledger ® Live is the official desktop and mobile companion for Ledger ® hardware wallets. Instead of a typical web login, Ledger ® Live connects to your physical device (PIN + recovery phrase) to unlock access to your accounts, balances and operations.

How to sign in

  1. Download Ledger ® Live from the official page: ledger.com/ledger-live.
  2. Open the app, connect your Ledger ® device via USB or Bluetooth, enter your PIN on the device and unlock.
  3. Your accounts will sync; no centralized password is stored by Ledger ® — your recovery phrase controls restoration.

Ledger ® Exchange & integrations

Ledger ® Live offers integrations and partner services to buy, sell or swap assets. For exchange features and trusted partners, review details on the Ledger ® Live page above and in the Ledger ® Help Center.

Troubleshooting common login & connection issues

  • Ledger Live login not working: ensure the app and device firmware are up to date; try a different USB cable/port.
  • Error connecting Ledger ® account: close other wallet software, disable interfering VPNs/firewalls temporarily, and restart the app.
  • Ledger ® App not working: reinstall Ledger ® Live, then re-open and reconnect your device; back up your recovery phrase first.
  • Can't verify Ledger ® wallet / error decline: confirm the account is in sync, network fees are sufficient, and partner exchange KYC is complete if using integrated services.

Account recovery & 2FA notes

If you lose a device, recover by entering your 24– or 12-word recovery phrase on a new Ledger ® device or compatible wallet. Ledger ® does not hold your recovery phrase; without it account recovery is impossible. If you used third-party services connected via Ledger Live and they require 2FA, follow those providers’ 2FA reset processes—Ledger ® device PIN and recovery phrase remain the primary recovery methods.

Frequently Asked Questions

1. Why can't I login to Ledger ® Live?
Most often it’s a connectivity or firmware issue — update Ledger ® Live and your device firmware, try a different cable/port, and ensure the device is unlocked with the PIN.
2. How do I recover my accounts if I lose my hardware wallet?
Use your recovery phrase on a new Ledger ® device or a compatible wallet. Ledger ® support cannot recover funds without your phrase.
3. Does Ledger ® Live use a password or 2FA?
Ledger ® Live itself relies on your device PIN and recovery phrase. If you use third-party services through Ledger ® Live, those services may require 2FA handled by the provider.
4. What does “Error connecting Ledger account” mean?
It usually means the app cannot communicate with your device — check cables, Bluetooth settings, and disable interfering software.
5. How to fix “transaction declined” in Ledger ® Live?
Ensure network fees are adequate, the account is synced, and the target address is correct. If using an integrated exchange, verify KYC and limits.
6. Where can I get official help?
Visit the Ledger ® Help Center and follow official guides or contact support if needed.